30 Day Rehabmart Return Policy / Vendor Restocking Fee Policy:
Damaged Merchandise Return Policy:
When you receive RehabMart merchandise from the shipping company, please
examine it carefully. If you receive a damaged box, examine the contents
immediately and refuse the delivery if the merchandise is damaged. If,
after accepting the product you discover damaged merchandise, please
call 1-800-827-8283 or email us at returns@rehabmart.com
to report the
damage. A product replacement will be sent out at no additional
charge. You will normally be instructed to return the damaged product
to the manufacturer at the manufacturer’s expense. But first, RehabMart
will need to issue you a return authorization number and a specific
return shipping address. The return shipping address varies. We have
warehouses all over the country. Most manufacturers issue
return-call-tags, but some do not. Occasionally, a manufacturer will
request that you discard a product if it is damaged beyond repair. The
manufacturer may not want the product back, and under this “rare”
circumstance, it is Rehabmart policy that it will be the customer's
responsibility to discard or recycle the product at a local waste
management facility. We ask however, that all
customers wait for instructions from Rehabmart before discarding any
product. The customer must have the product in possession to prove that
damage has occurred in order to initiate a damaged merchandise return.
Occasionally a manufacturer will make changes to a product shown online
at RehabMart.com; Rehabmart is not responsible for minor
manufacturing / manufacturer design changes that may occur with a
product.
NON-Damaged Merchandise Return Policy:
Products can not be returned if they have been used, soiled, or if the
packaging is destroyed. The product must be in new, resalable
condition.
Please check merchandise when received and report any damage to the
shipping company and Rehabmart within 48 hours. All returned
products require a Return Authorization Number (RA#). Without an
RA# clearly marked on the outside of the box, returned products will be
refused and returned to the sender.
Hygiene Products are Non-Returnable:
Hygiene products which relate to personal hygiene and self care are
generally non-returnable. Hygiene products, toileting products,
bathroom products, body
braces, eggcrate cushions, wheelchair cushions, stockings, splints and
products that come in contact with the body; cannot be returned - they
are single use patient items. No hygiene product can be returned
if the package has been opened per Public Health Policy and per
Rehabmart Policy. Additionally, our distribution partner, Sammons
Preston does not accept returns on any medical hygiene product whether
the package is opened or not. If a Sammons-Preston hygiene product
is shipped and received by the customer, then it is non-returnable (this
will be indicated on the product-end-web-page at the time of purchase).
Rehabmart will make every effort to provide detailed descriptions and
disclaimers regarding the return policy for each hygiene product that we
offer in the product description box.
email: returns@rehabmart.com
to receive an RA#.
Rehabmart Ph. 800-827-8283
All Items that cost less than $20 are Non-Returnable::
All items that cost less than $20 dollars on the RehabMart website are
non-returnable. Because we offer discount medical products and
merchandise, we cannot offer the same sort of long-term guarantee you
might expect from a full-price retailer. So when you receive a package from
us, examine the contents thoroughly and make sure it fits your needs.
Check the features and functions - and make sure it is not damaged or
defective. There are many exceptions to the return policy regarding
large "ground-freight" products and special order items.
We cannot accept returns on large special orders items. These items are
usually shipped ground freight by transfer trucks. (see the product
listing at the bottom of this page to view non-returnable special order
items) . Some items cannot be returned at all and some product vendors
have high percentage restocking fees.
Products ordered and then refused by a customer at their address or
returned without contacting Rehabmart for a Return Authorization Number
will incur an automatic 30% re-stocking fee; unless you have been
authorized by RehabMart customer service to refuse delivery of the
product.
The RehabMart restocking fee is 20% unless otherwise published.
But, there are many manufacturer exceptions listed below:
Special Vendor Restocking Fees:
Invacare Corporation, Sunrise Medical Corporation, Healthcraft
Corporation and others listed below charges RehabMart an exceptional
re-stocking fee on all items. RehabMart could not stay in business and
serve it's customers if it were to incur exceptional losses with
re-stocking fees. This is why we must pass these restocking fees along
to our customers.
Manufacturer's Restocking Fees For Various Vendors are:
Restocking Fee for Access-Able (AA) is 50% if not used.
Restocking Fee for Fabrication Enterprises Inc.(FEI) is 25%
Restocking Fee for Graham-Field (GF) is 30%
Restocking Fee for Hausmann Industries (HM) is 30% if returnable - Most products are custom and therefore non-returnable.
Restocking Fee for HealthCraft (HC) is 30%
Restocking Fee for Invacare (IN) is 30%
Restocking Fee for Joerns Healthcare Inc (JHI) is 30%
Restocking Fee for Kaye Products (KP) is 30%
Restocking Fee for Luxor Products (LUX) is 25%
Restocking Fee for Maddak (MDK) is 25%
Restocking Fee for Posey Company (PO) is 20%
Restocking Fee for Responsive Respiratory (RRI) is 25% - If unopened.
Restocking Fee for Roho / (Crown Therapeutics) (CT) is 25%
Restocking Fee for Sammons Preston (SP) is 20%
Restocking Fee for Sunrise Medical (SM) is 25%
Restocking Fee for T.F.I.(TFI) is 25%
Note: Drive Medical (DRV) no longer accepts returns on their product line
All items that cost less than $20 dollars on the RehabMart website are
non-returnable.
RehabMart does not accept returns on items that cost less than $20. For
example, a 27" reacher costs $16.95 on the website. This item falls
beneath the $20 cost line -- So the 'reacher' is non-returnable. We have
implemented this return policy on low-price items because it simply
costs our company too much to accept returns on these items. We have
very small margins on these "low-cost" items and to accept returns on
small items, we would incur operational losses which are impossible for
the company to absorb if it is to stay in business and continue serving
patients, clients, and customers. Of course, we will always accept a return on items that are
damaged or defective upon delivery.
Return Instructions:
If you decide you need to return an item that meets the criteria for
return, we are happy to help you through the return process. You will
need to obtain a Return Authorization number from us and then ship the
products back to a warehouse address that we give you. It's really a
simple process. Please use the following steps to help us take care of
you!
1. To receive your Return Authorization number, please send an e-mail to
returns@rehabmart.com or give us a call at (800) 827-8283. Be prepared
to tell us:
A. Your Order Number (found in the email invoice
confirmation)
B. Name of the Product and Quantity you would like to
return
We will honor your return so long as the date of your e-mail or call is
within 30 days of the date of your purchase. Unless we sent you the
wrong merchandise, you will be responsible for return shipping charges.
There are a few items which are non-returnable secondary to federal law
and vendor restrictions. See the specific non-returnable item list
below.
2. Upon receipt of your e-mail or speaking with you, we'll promptly give
you a Return Authorization number and the shipping address of the vendor
or manufacturer warehouse. (The return shipping address does vary with
each product - so be sure to inquire about the proper address to use.)
Remember to email us @ returns@rehabmart.com
3. We cannot accept any package without a Return Authorization number on
the outside label of the package!
4. For your protection, return the merchandise via a traceable form of
shipping (UPS, FedEx, USPS with Delivery Confirmation, etc.) in new,
resalable condition; containing (in New Condition) all of the
manufacturers' original packaging, accessories, warranties, instruction
manuals, etc. As a precaution, you may want to purchase shipping
insurance - because we cannot be responsible and will not be liable for
damages incurred during the return of a shipment.
5. Once the product has been received by the Rehabmart vendor or
manufacturer-warehouse, we will credit your bankcard/credit card, minus
any applicable re-stocking fees. Please allow approximately four weeks for the credit to appear on your credit card statement.
6. There are return policy exceptions which apply to the sale of the
items listed below. Please see the section listed below to read about
return policy exceptions. Other exceptions are listed beside individual
product descriptions on the product's respective web page.
The following specific items cannot be returned. They are
non-returnable items:
1. Lift chairs - (cannot be returned - special order item)
2. Hospital beds - (cannot be returned - special order item)
3. Overlay Mattresses (which overlays on a bed) -- (cannot be returned)
4. Bed Mattresses - (cannot be returned - special order item)
5. Scooters - (cannot be returned - special order item)
6. Oxygen Concentrators - (cannot be returned - special order item)
7. Patient Lifts - (cannot be returned - special order item)
8. Hoyer Lifts - (cannot be returned - special order item)
9. CPAP machines / BIPAP machines - (cannot be returned)
10. Hygiene products / Toileting products / Bathroom products / body
braces / eggcrate cushions / wheelchair cushions (used) / stockings / splints
/ products that come in contact with
the body - (cannot be returned - they are single use patient items).
Cross-Contamination Law is enforced.
11. Body-Solid Products - weight and exercise machines are
non-returnable unless the box is unopened or damaged.
12. Furniture by Clinica are non-returnable as they are special order
products.
13. Furniture by Hausmann are non-returnable as they are special order
products.
14. Products by IPU and MJM are non-returnable as they are custom built
per customers specifications.
15. Furniture by ICC are non-returnable as they are custom built per
customers specifications.
Additionally, RehabMart.com cannot accept returns on any product that
has been worn on a human body. Items such as hand splints, heel
protectors, stockings, neoprene wraps, egg crates, and bed-overlay
mattresses are single-use patient items and cannot be returned because
of state and federal laws preventing such.
For all product return request's, the customer has 30 days from the
delivery date, to contact Rehabmart.com. RehabMart will then contact the
manufacturer of the product. The manufacturer reserves the right to
repair the damaged or defective product in one of three ways:
1.
The manufacturer may send you out a replacement part to repair the
malfunction,
2. The manufacturer may send out a service technician to
assist in the repair,
3. The manufacturer may issue a return
authorization number and have the product returned to the factory.
Lift chairs and scooters are special order items. Lift Chairs, scooters,
and Hospital Beds cannot be returned just because they do not match the
customer's satisfaction (i.e. color). They may only be repaired or
returned @ the manufacturers discretion. All written product warranties
will be honored by the product manufacturer.
International Orders Cannot Be Returned:
International orders cannot be returned - all sales are final with
respect to International orders. We have a 30 day return policy on domestic
(US) orders, but this is not possible with International orders.
Rehabmart purchases shipping insurance on all international orders
to cover shipping damages which may occur to products during
international shipment. If your product is damaged, notify us upon
arrival of the product. We will file an insurance claim with the
shipping vendor so that the damaged product(s) can be replaced. If
a product is returned as unclaimed on an international shipment;
shipping fees and product restocking fees will apply.
International customers are responsible for customs, taxes, and levies
which may be assessed by the local government upon importation of the
product into the customers respective country.
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Rehabmart Parts Replacement Policy:
Rehabmart reserves the right to refer the customer to the actual
product manufacturer when replacement parts are needed. Rehabmart will
provide its customers with manufacturer contact information and when
directed by Rehabmart to do so, the customer will need to speak directly
with the product manufacturer in order to obtain replacement parts that
were mistakenly omitted from a shipment, damaged during shipment, or to
replace parts that malfunction while covered by a manufacturers
warranty.
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Manufacturer's Warranty Policy:
Rehabmart does not support or endorse any products' manufacturer
warranty. Manufacturers warranties are offered solely by the
manufacturer of a particular product. Customers should fill out
and mail in the warranty support card on each product purchased when
applicable. Customers should call the product manufacturer
directly when requesting product warranty support.
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Disclaimer Regarding Website Errors:
We make every effort to ensure that descriptions, dimensions,
pictures and prices are accurate in our database. Should a pricing error
arise we will make every attempt to inform the customer. However,
Rehabmart reserves the right to supply or not to supply a product.
Products may vary slightly in design and/or color from the illustrations
and are subject to change without notice. Prices are
subject to change without notice. |
