Returns
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  Questions?   Call Toll Free: 1-800-827-8283   Mon-Fri 9-5 pm EST - - - Also, We Accept Purchase Orders!

30 Day Rehabmart Return Policy / Vendor Restocking Fee Policy:

Damaged Merchandise Return Policy:
When you receive RehabMart merchandise from the shipping company, please examine it carefully. If you receive a damaged box, examine the contents immediately and refuse the delivery if the merchandise is damaged. If, after accepting the product you discover damaged merchandise, please call 1-800-827-8283 or email us at returns@rehabmart.com to report the damage. A product replacement will be sent out at no additional charge.  You will normally be instructed to return the damaged product to the manufacturer at the manufacturer’s expense. But first, RehabMart will need to issue you a return authorization number and a specific return shipping address. The return shipping address varies. We have warehouses all over the country. Most manufacturers issue return-call-tags, but some do not. Occasionally, a manufacturer will request that you discard a product if is damaged beyond repair. The manufacturer may not want the product back, and under this “rare” circumstance, it is expected that it will be the customer's responsibility to discard the damaged product. We ask however, that all customers wait for instructions from Rehabmart before discarding any product. The customer must have the product in possession to prove that damage has occurred in order to initiate a damaged merchandise return.  Occasionally a manufacturer will make changes to a product shown on Rehabmart. Rehabmart is not responsible for product changes.

NON-Damaged Merchandise Return Policy:
Products can not be returned if they have been used, soiled, or if the packaging is destroyed.  The product must be in new, resale-able condition.  
Please check merchandise when received and report any damage to the shipping company and Rehabmart within 48 hours.  All returned products require a Return Authorization Number (RA#).  Without an RA#, returned products will be refused.

email:  returns@rehabmart.com  to receive an RA#.
Rehabmart Ph. 800-827-8283

All items that cost less than $20 dollars on the RehabMart website are non-returnable. Because we offer discount medical products and merchandise, we cannot offer the same sort of long-term guarantee you might expect from a full-price retailer. So when you receive a package from us, examine the contents thoroughly and make sure it fits your needs. Check the features and functions - and make sure it is not damaged or defective. There are many exceptions to the return policy regarding large "ground-freight" products and special order items.  We cannot accept returns on large special orders items. These items are usually shipped ground freight by transfer trucks. (see the product listing at the bottom of this page to view non-returnable special order items) . Some items cannot be returned at all and some product vendors have high percentage restocking fees.
  
Products ordered and then refused by a customer at their address or returned without contacting Rehabmart for a Return Authorization Number will incur an automatic 30% re-stocking fee unless you are have been authorized to refuse by the Rehabmart customer service.

The general RehabMart restocking fee is 20% unless otherwise published.  But, there are many manufacturer exceptions listed below:

Special Vendor Restocking Fees:
Invacare Corporation, Sunrise Medical Corporation, Healthcraft Corporation and others listed below charges RehabMart an exceptional re-stocking fee on all items. RehabMart could not stay in business and serve it's customers if it were to incur exceptional losses with re-stocking fees. This is why we must pass these restocking fees along to our customers.

Manufacturer's Restocking Fees For Various Vendors are:
Restocking Fee for Access-Able (AA) is 50%
Restocking Fee for Drive Medical (DRV) is 30%
Restocking Fee for Fabrication Enterprises Inc. (FEI) is 25%
Restocking Fee for Graham-Field (GF) is 30%
Restocking Fee for Hausmann Industries (HM) is 30% if returnable - Most products are custom and therefore non-returnable.
Restocking Fee for HealthCraft (HC) is 30%
Restocking Fee for Invacare (IN) is 30%
Restocking Fee for Kaye Products (KP) is 30%
Restocking Fee for Maddak (MDK) is 25%
Restocking Fee for Posey Company (PO) is 25%
Restocking Fee for Roho / (Crown Therapeutics) (CT) is 25% 
Restocking Fee for Sunrise Medical (SM) is 25%
Restocking Fee for T.F.I. (TFI) is 25%

All items that cost less than $20 dollars on the RehabMart website are non-returnable. 

RehabMart does not accept returns on items that cost less than $20. For example, a 27" reacher costs $16.95 on the website. This item falls beneath the $20 cost line -- So the 'reacher' is non-returnable. We have implemented this return policy on low-price items because it simply cost's our company too much to accept returns on these items. We have very little margin in these "low-cost" items and to accept returns on small items, we would incur operational losses which are impossible for the company to absorb if it is to stay in business and continue serving patients. Of course, we will always accept a return on items that are damaged or defective upon delivery. 

Return Instructions:
If you decide you need to return an item that meets the criteria for return, we are happy to help you through the return process. You will need to obtain a Return Authorization number from us and then ship the products back to a warehouse address that we give you. It's really a simple process. Please use the following steps to help us take care of you!

1. To receive your Return Authorization number, please send an e-mail to returns@rehabmart.com or give us a call at (800) 827-8283. Be prepared to tell us:
    A.  Your Order Number (found in the email invoice confirmation) 
    B.  Name of the Product and Quantity you would like to return

We will honor your return so long as the date of your e-mail or call is within 30 days of the date of your purchase.  Unless we sent you the wrong merchandise, you will be responsible for return shipping charges. There are a few items which are non-returnable secondary to federal law and vendor restrictions.  See the specific non-returnable item list below. 

2. Upon receipt of your e-mail or speaking with you, we'll promptly give you a Return Authorization number and the shipping address of the vendor or manufacturer warehouse. (The return shipping address does vary with each product - so be sure to inquire about the proper address to use.) Remember to email us @ returns@rehabmart.com   

3. We cannot accept any package without a Return Authorization number on the outside label of the package!  

4. For your protection, return the merchandise via a traceable form of shipping (UPS, FedEx, USPS with Delivery Confirmation, etc.) in new, resalable condition; containing (in New Condition) all of the manufacturers' original packaging, accessories, warranties, instruction manuals, etc. As a precaution, you may want to purchase shipping insurance - because we cannot be responsible and will not be liable for damages incurred during the return of a shipment. 

5.  Once the product has been received by the Rehabmart vendor or manufacturer-warehouse, we will credit your bankcard/credit card, minus any applicable re-stocking fees. Please allow approximately 4 weeks for the credit to appear on your credit card statement.
 
6. There are return policy exceptions which apply to the sale of the items listed below. Please see the section listed below to read about return policy exceptions. Other exceptions are listed beside individual product descriptions on the product's respective web page. 

The following specific items cannot be returned. They are non-returnable items:
1. Lift chairs  - (cannot be returned - special order item)
2. Hospital beds -  (cannot be returned - special order item)
3. Overlay Mattresses (which overlays on a bed)  -- (cannot be returned)
4. Bed Mattresses - (cannot be returned - special order item)
5. Scooters - (cannot be returned - special order item)
6. Oxygen Concentrators - (cannot be returned - special order item)
7. Patient Lifts - (cannot be returned - special order item)
8. Hoyer Lifts - (cannot be returned - special order item)  
9. CPAP machines / BIPAP machines - (cannot be returned)  
10. Hygiene Products - Toileting products /bathroom products /body braces /eggcrate cushions /wheelchair cushions (used) /stockings /products that come in contact with the body - (cannot be returned - they are single use patient items). Cross-Contamination Law is enforced.
11. Airlift Bedside Commodes - (cannot be returned - hygiene)
12. Body-Solid Products - weight and exercise machines are non-returnable unless the box is unopened or damaged.
13. Furniture by Clinica are non-returnable as they are special order products.
14. Furniture by Hausmann are non-returnable as they are special order products.
15. Products by IPU and MJM are non-returnable as they are custom built per customers specifications.
16. Furniture by ICC are non-returnable as they are custom built per customers specifications.

Additionally, RehabMart.com cannot accept returns on any product that has been worn on a human body.  Items such as hand splints, heel protectors, stockings, neoprene wraps, egg crates, and bed-overlay mattresses are single-use patient items and cannot be returned because of state and federal laws preventing such.

For all product return request's, the customer has 30 days from the delivery date, to contact Rehabmart.com. RehabMart will then contact the manufacturer of the product. The manufacturer reserves the right to repair the damaged or defective product in one of three ways: 
1. The manufacturer may send you out a replacement part to repair the malfunction,
2. The manufacturer may send out a service technician to assist in the repair,
3. The manufacturer may issue a return authorization number and have the product returned to the factory.
  
Lift chairs and scooters are special order items. Lift Chairs, scooters, and Hospital Beds cannot be returned just because they do not match the customer's satisfaction (i.e. color). They may only be repaired or retuned @ the manufacturers discretion. All written product warranties will be honored by the product manufacturer. 

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Disclaimer Regarding Website Errors:
We make every effort to ensure that descriptions, dimensions, pictures and prices are accurate in our database. Should a pricing error arise we will make every attempt to inform the customer.  However, Rehabmart reserves the right to supply or not to supply a product.  Products may vary slightly in design and/or color from the illustrations and are subject to change without notice.