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Customer Reviews of Rehabmart Installation Quote

Item Reviewed: Rehabmart Installation Quote
3 Review(s) - Average Customer Rating: 3.0 (1.0 to 5.0 scale)

We ordered the Envyy - Sleep to Stand Twin XL Bed - Adjustable Height - by Platinum Health on March 9th and it was in stock. Fast forward April 20th and it is out of stock and we have to wait until May 15th for shipment. Since this is for a 74 year old woman who has to sleep in a recliner chair because she cannot get into bed it is a big deal that we have to wait over 2 months to receive the bed. Usually in retail if an item shows "In Stock" and you place an order then you have secured that item. In this case with no explanation the bed went out of stock so now we have to wait. We are not happy.

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The gentlemen that came were very personable and helpful

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The "Installer" arrived on a motorcycle with a backpack. He was extremely nice and presentable but admitted he had never worked on my particular bed. Had I not been here he would have been unable to complete the repair because it involved turning over the entire bed, which weighs about 250#. I do appreciate REhabmart for arranging the repair but I would assume that is part of the (5) year warranty on a part that was in use less than (6) months.Medline, the manufacturer, was very responsive in shipping out the needed motor replacement, no questions asked.It could have been (5) star if a repair network of qualified people would already be in place.

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