U.S. Shipping & Handling Policy
Normal / Ground ShippingMost small (non-freight) parcel items are processed within 24 hours during the Monday-Friday business week and are shipped from the distribution warehouse within 48-72 hours, via 3-7 business day ground delivery service (unless an alternate lead-time is notated on the product page). Orders placed over the weekend will be processed first thing Monday morning. We will attempt to notify you by email and provide a tracking # when your product(s) ship.
Freight ShippingHeavy items (anything over 150 lbs), bulk-freight, palletized truck items and custom fabrication made-to-order items may have longer shipping lead times. Customer will be notified as soon as truck-freight items become available for overland freight shipment. If you do not have a loading-dock, be sure to choose lift-gate as your delivery option when purchasing an overland-freight truck item.
Free Shipping on Prime Products: We offer Free Shipping on thousands of Prime Product orders to U.S. Addresses (lower 48 states). Free Shipping does not include inside delivery, setup, or removal of debris.
Flat Rate Shipping: We offer $9.00 Flat Rate Shipping on all Non-Prime product orders to U.S. Addresses (lower 48 states).
Freight Charges for Oversized Items: Large Dimensional, Bulky, Oversized, Palletized and Heavy Weight items will incur additional (per item) shipping, handling & freight charges. Freight items will ship via a Freight Shipping Company on a transfer truck or large box truck. Per item additional freight charges are displayed when possible in the additional freight field beside the product ID and in the shopping cart prior to checkout. Sometimes, additional freight charges depend on other factors (for example: whether you have a loading dock or not) and must be billed separately after we obtain a freight quote with the overland freight trucking company.
International Shipping Quote: Email our Quotes Team at firstname.lastname@example.org for an international shipping quote. Please provide product ID#, description and delivery address for the quickest response. Additional shipping information for Hawaii, Alaska, Puerto Rico, & Guam are explained below.
Click Here to view our Return Policy Page
HAWAII, ALASKA, PUERTO RICO & GUAM ORDERS:
Hawaii, Alaska, Puerto Rico and Guam orders incur additional shipping surcharges. Guam and Puerto Rico are considered international destinations for shipping, delivery and payment purposes. Please email our Quotes Team at email@example.com or call us at 1-706-213-1144 to receive a shipping rate quote for deliveries to Puerto Rico, Guam, Alaska and Hawaii.
Shipping charges vary with each product depending upon size, weight, and speed of delivery.
3651 Mars Hill Rd, Bldg 2400
Watkinsville, GA 30677
Order Department email: firstname.lastname@example.org
Purchase Order email: email@example.com
Quotes Department email: firstname.lastname@example.org
Toll Free Telephone: 1-800-827-8283
Direct Telephone: 1-706-213-1144
International Fax: 1-678-254-1791