Shipping Information
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   Toll Free: 1-800-827-8283     We Accept Purchase Orders    No Sales Tax In All 50 States    New: International Shipping

Shipping & Handling Policy

Standard Products:  $9.00 Flat Rate Handling fee per order to U.S. Addresses

Oversized, Bulky, and Heavy Weight items usually incur additional (per item) shipping & handling fees. These per item additional shipping charges are displayed when possible in the additional shipping field beside the product ID and in the shopping cart prior to checkout. Sometimes, shipping charges depend on other factors (for example: whether you have a loading dock or not) and must be billed separately after checking with the Rehabmart shipping vendor.

Products being shipped internationally always incur additional shipping and handling charges.  Email the office at order@rehabmart.com for an international shipping/handling quote.  Please provide product ID#, description and delivery address for the quickest response.

  • Additional shipping information for Hawaii, Alaska, Puerto Rico, & Guam are explained below:
     
  • International order processing is explained below:
     
  • Credit Card payments for International Orders are only Accepted with BongoUS customers. See below for information on how to create a BongoUS account.

RehabMart Return Policy is found at:  http://www.rehabmart.com/returns.asp  

HAWAII, ALASKA, PUERTO RICO &  GUAM ORDERS:
Hawaii, Alaska, Puerto Rico and Guam orders incur additional shipping surcharges.  Please email us at order@RehabMart.com or call us toll-free at 1-800-827-8283 to receive a shipping rate quote for all Alaska and Hawaii outbound orders. Please call or email the RehabMart office prior to placing your online order to receive a shipping quote to these states and territories. The Quotes department can be emailed at quotes@rehabmart.com

Shipping charges vary with each product depending upon size, weight, and speed of delivery. 

INTERNATIONAL ORDERS:

International orders up to US $2,000.00

We have partnered with Bongo International Parcel and Mail Forwarding to give our international customers the option of using a credit card when placing international orders which total less than $2000 dollars. Of course, international customers always have the option of sending a wire transfer directly to Rehabmart. However, if you prefer using a credit card, then we direct our international credit card customers to create an account with Bongo International.

Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at the RehabMart.com website as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders from other retailers. Once Bongo receives all of your ordered items, they are packed in a box and fowarded to your home address in your home country in a single shipment.

This process saves international customers up to 82% off typical international shipping rates.

CLICK HERE: to sign up for BONGO and to obtain detailed information about shipping internationally via the BONGO Parcel Fowarding Service

International orders over $2,000.00

RehabMart accepts international orders over US $2,000.00 via "secure" payment. We accept money orders, cashiers check, travelers check, bank draft, wire transfers and other forms of secure payment from international customers. RehabMart does not accept credit card payments from International Customers unless they are verified via BONGOUS Parcel Service www.BongoUS.com

If you live outside of the United States of America, and you wish to place an order over $2000, then you must use a secure form of payment. Send your cashiers check, wire transfer, bank draft, travelers check, money order, or other form of secure payment to the address listed below.  Please email us at order@rehabmart.com to recieve wire transfer instructions. Please call or email the office to receive a shipping rate quote for your specific item:  include the product ID number and preferred speed/method of shipping.   International shipping rates are generally quite high.  You can print out the order form at this link:   www.rehabmart.com/orderform/default.htm   You can fax orders to  (678) 254-1791 or  you can call our office directly @ (706) 213-1144. The Domestic toll free fax number is (888) 507-7326.

We consider all orders that do not originate in the United States of America as an international order.   U.S. territories such as Guam, Puerto Rico and American Samoa are also considered "international" in respect to RehabMart order processing. Hawaii and Alaska ordes will incur additional shipping charges. Again, we are happy to place all international orders, but we must first receive secure payment for the product prior to the shipping-out of the product.

All international orders will be promptly shipped upon receipt of order forms which are accompanied by secure payment.

Customer is responsible for charges associated with wire transfers. Domestic Bank wire transfer fee is $15.00 and International Bank wire transfer fee is $20.00.

INTERNATIONAL ORDERS CANNOT BE RETURNED:
International orders cannot be returned - all sales are final with International orders.  We have a 30 day return policy on domestic (US) orders, but this is not possible with International orders.  Rehabmart does purchase shipping insurance on all international orders to cover shipping damages which may occur to products during international shipment.  If your product is damaged, notify us upon arrival of the product.  We will file an insurance claim with the shipping vendor so that the damaged product(s) can be replaced.  If a product is returned as unclaimed on an international shipment, shipping fees and product restocking fees will apply.  International customers are responsible for customs, taxes, and levies which may be assessed by the local government upon importation of the product into the customers' respective country. Refer to http://www.rehabmart.com/returns.asp for additional information on returns. 

EXPEDITED SHIPPING: For Over-Night or Next-Day Expedited Shipping call 1-800-827-8283 to process order (credit card information required). Additional shipping charges apply.  International Customers may call direct at 1-706-213-1144.

CORRESPONDENCE ADDRESS:

RehabMart, LLC
1367 Sydney's Pass
Watkinsville, GA  30677-8393
USA

Order email:   order@rehabmart.com
Quotes email:   quotes@rehabmart.com 

Toll Free: 800.827.8283
Local: 706.213.1144

Fax: 888.507.7326
International Fax: 678.254.1791