Post Fulfillment Non-Warranty Repair Charges for RM235209

Manufacturer's Warranty Policy:
Rehabmart supports its customers by offering to provide manufacturer contact information for warranty claims with the product manufacturer. Customers should complete the mail-in the warranty support card (if provided) on each manufacturer-warrantied product purchase. Rehabmart is happy to assist customers with manufacturer contact information including the manufacturer's warranty support telephone number.

There are certain manufacturers who require Rehabmart to serve as the liaison between the Customer and the Manufacturer when a Manufacturer's Warranty Claim is filed.

Rehabmart is designated as the Warranty Support Interfacing Agent for the following manufacturers: Airos Medical, Bestcare, and Handicare.

If you purchased a product from one of the preceding manufacturers, please contact the Rehabmart Returns & Warrant Support Team. To initiate a warranty claim, email warranty-claim@rehabmart.com and include your order number, serial number and lot number of the product needing warrantied service. A warranty ticket will be created for your reference and records. Customers should complete the mail-in the warranty support card (if provided) on each manufacturer-warrantied product purchase.

The product manufacturer may require the customer to ship the product back to their specific Distribution Facility for the product to be evaluated. The customer/claimant is required to pay for return shipping and any technician service fees if this is required by the Manufacturer's Warranty Policy. Depending on circumstances of the specific case, the manufacturer may decide to troubleshoot the product via customer/claimant interaction using phone or video call support. If the item is deemed to be defective by the manufacturer within the warrantable period, the product manufacturer will then decide whether to repair, replace, or refurbish the warrantied item. Often, the Manufacturer will choose to ship out replacement parts if they deem a specific part to be defective. However, this does not include the cost of a technician service visit which may be necessary to install the warrantied part. If you choose to hire a technician to install the warrantied replacement part(s), any service fees associated with the service visit are the responsibility of the customer/claimant.